PRIVACY POLICY
Last updated: May 18, 2026
Catzo Club respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and what rights you may have regarding your information when you visit or make a purchase through catzoclub.com.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. WHO WE ARE
Catzo Club is an independent fashion brand producing clothing, accessories, ears, tails, harnesses, lingerie, and other products.
Our products are produced at our production facility in St.Petersburg & Tallinn and shipped internationally.
For privacy and data protection purposes, Catzo Club acts as the controller of personal information collected through this website, except where a third-party service provider processes information on our behalf.
Contact: customer_support@catzoclub.com
If you have questions about how we handle your personal information, you can contact us using the email address above.
2. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect the following categories of information.
Information you provide to us
When you place an order, contact us, or otherwise interact with Catzo Club, you may provide:
- full name;
- email address;
- billing address;
- shipping address;
- telephone number, where required or provided;
- order information;
- product selections and sizes;
- customization details and measurements;
- information you provide when contacting customer support;
- information contained in messages or other communications with us;
- information you voluntarily provide when subscribing to marketing communications.
We only request information that is reasonably necessary for the relevant purpose.
Payment information
Payments may be processed through third-party payment providers.
Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider.
Catzo Club does not need to receive or store your complete payment card number when payment is processed by a third-party payment provider.
Payment providers may process your information in accordance with their own privacy policies and terms.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- language and approximate location;
- pages visited;
- time spent on pages;
- referring website;
- interactions with the website;
- technical information about your device and connection.
Some of this information may be collected through cookies and similar technologies.
3. HOW WE USE YOUR INFORMATION
We use personal information only for legitimate business purposes, including:
To process and fulfill orders
We use your information to:
- process your purchase;
- manufacture and prepare your order;
- communicate with you about your order;
- arrange delivery;
- provide tracking information;
- process payments through our payment providers;
- respond to questions about your order.
To provide customer support
We may use your information to respond to messages, resolve problems, provide information about products, and assist with orders.
To operate and improve our website
We may use technical and usage information to:
- maintain website functionality;
- troubleshoot technical problems;
- improve website performance;
- understand how visitors use our website;
- improve our products and services;
- protect the website against fraud, abuse, and security threats.
To send marketing communications
If you have subscribed to our mailing list or otherwise provided consent where required, we may use your email address to send newsletters, product announcements, promotions, and other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential transactional messages, such as order confirmations or shipping updates.
To comply with legal obligations
We may process and retain information when necessary to comply with applicable laws, regulations, tax requirements, court orders, legal proceedings, or other lawful requests.
To protect our business and customers
We may process information where reasonably necessary to:
- detect and prevent fraud;
- investigate suspicious activity;
- enforce our Terms & Conditions;
- protect our website and systems;
- protect the rights, property, and safety of Catzo Club, our customers, or others.
4. LEGAL BASES FOR PROCESSING
Where data protection laws such as the GDPR apply, we process personal information on one or more of the following legal bases:
Contract
We process information when necessary to enter into or perform a contract with you, including processing and fulfilling your order.
Legal obligation
We may process information when necessary to comply with legal obligations, including accounting, tax, consumer protection, and other applicable requirements.
Legitimate interests
We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
This may include website security, fraud prevention, customer support, improving our services, and protecting our legal rights.
Consent
Where required by applicable law, we rely on your consent for activities such as certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. WHO WE SHARE YOUR INFORMATION WITH
We do not sell your personal information as a general business practice.
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Payment providers
Payment providers process payment and transaction information necessary to complete your purchase.
We currently use PayPal as our payment provider.
Shipping and postal providers
We provide shipping information such as your name, address, telephone number, and other information required for delivery to postal and courier services.
Our products are shipped from our production facility in St.Petersburg & Tallinn.
Shipping companies are independent third parties and process information according to their own terms and privacy policies.
Website hosting and technical providers
We may use third-party companies to provide hosting, infrastructure, security, databases, email delivery, technical support, and other services necessary to operate our website.
Analytics and advertising providers
Where enabled, we may use analytics or advertising technologies to understand website traffic, improve our services, or measure marketing campaigns.
Email and marketing providers
If we use a third-party email marketing platform, your email address and related information may be processed by that provider to deliver communications on our behalf.
Legal and professional advisers
We may disclose information to lawyers, accountants, insurers, consultants, or other professional advisers where reasonably necessary.
Government authorities and legal requests
We may disclose information where required or permitted by applicable law, including in response to valid legal processes, government requests, court orders, or regulatory requirements.
6. INTERNATIONAL DATA TRANSFERS
Because Catzo Club operates internationally and uses service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.
Some of these countries may have data protection laws that differ from those in your country. Where applicable data protection law requires safeguards for international transfers, we will use appropriate safeguards required by that law.
For individuals in the European Economic Area or the United Kingdom, such safeguards may include an adequacy decision, Standard Contractual Clauses, or another legally recognized transfer mechanism, where applicable.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device that can help websites remember information, maintain functionality, understand website usage, and improve the user experience.
We may use:
Essential cookies
These cookies are necessary for the operation of the website, including functions such as shopping carts, checkout, authentication, security, and basic website functionality.
Analytics cookies
Where enabled, analytics cookies help us understand how visitors use the website and identify areas for improvement.
Marketing cookies
Where enabled and where required by law, marketing cookies may be used to measure advertising performance or provide relevant marketing content.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You can control cookies through your browser settings and, where available, our cookie consent tools.
8. YOUR PRIVACY RIGHTS
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These may include:
Right to access
You may request information about the personal information we hold about you and request a copy of that information.
Right to correction
You may request that inaccurate or incomplete personal information be corrected.
Right to deletion
You may request deletion of your personal information in certain circumstances.
We may retain information where we are legally required or otherwise permitted to do so.
Right to restrict processing
In certain circumstances, you may request that we restrict how we process your information.
Right to object
You may have the right to object to certain types of processing, including processing based on legitimate interests or certain forms of direct marketing.
Right to data portability
Where applicable, you may request certain personal information in a structured, commonly used, and machine-readable format.
Right to withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time.
Right to complain
If you believe that your privacy rights have been violated, you may have the right to lodge a complaint with the data protection authority or other supervisory authority in your country or region.
9. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.
Depending on the circumstances, these may include rights to:
- know what categories of personal information we collect and how we use them;
- request access to certain personal information;
- request deletion of personal information, subject to legal exceptions;
- request correction of inaccurate personal information;
- opt out of certain forms of sale or sharing of personal information, where applicable;
- receive information about how your personal information is used and disclosed;
- exercise privacy rights without unlawful discrimination.
Catzo Club does not knowingly sell personal information for monetary consideration.
We also do not use sensitive personal information for purposes beyond those permitted by applicable law without the required authorization.
To exercise applicable California privacy rights, contact us at: customer_support@catzoclub.com
We may need to verify your identity before fulfilling certain requests.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information depends on factors including:
- the purpose for which the information was collected;
- whether an ongoing customer relationship exists;
- legal and tax requirements;
- accounting requirements;
- dispute resolution;
- fraud prevention;
- enforcement of agreements;
- applicable limitation periods.
For example, information relating to purchases may need to be retained for longer than information collected only for temporary website analytics.
When personal information is no longer required, we may securely delete it, anonymize it, or otherwise dispose of it in accordance with applicable law.
11. DATA SECURITY
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping your account credentials and devices secure.
12. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
13. CHILDREN’S PRIVACY
Our website is intended for a general audience and is not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at: customer_support@catzoclub.com
We will take appropriate steps to address the situation.
14. YOUR COMMUNICATIONS WITH US
If you contact Catzo Club by email, through the website, or through another customer-support channel, we may retain your communications and the information necessary to respond to your request, provide customer service, resolve disputes, and maintain appropriate business records.
Please do not send sensitive personal information that is not necessary for us to provide the requested service.
15. BUSINESS TRANSFERS
If Catzo Club is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.
Any successor entity will remain subject to applicable privacy obligations.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.
The updated version will be published on this page with a revised “Last updated” date.
Where required by applicable law, we will provide additional notice or obtain consent before making material changes to our privacy practices.
17. CONTACT US
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:
Catzo Club
Email: customer_support@catzoclub.com
We will make reasonable efforts to respond to privacy requests within the time required by applicable law.
By using catzoclub.com or placing an order through the website, you acknowledge that you have had an opportunity to review this Privacy Policy.